Privacy Policy

Effective Date: May 24th 2025

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    1. Introduction

Welcome to Billie Live ("we", "our", "us"). We provide online information assistant services through a subscription model at BillieLive.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By using our platform, you agree to this policy.​​​​

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    2. Information We Collect

• Information You Provide to Us: Name and contact details (e.g., email address, phone number) Business information for Billie customization Payment information (handled via secure third-party processors) Content and settings entered into the Billie platform.

• Information We Automatically Collect: Device and browser information IP address and general location Usage data (e.g., how users interact with the platform) Cookies and similar tracking tools for performance and analytics.

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    3. How We Use Your Information ​

We use your information to Create and manage your account Provide and maintain the Billie Live services Enable Billie customization and communication via web and phone Process payments and provide support Monitor usage to improve service performance Comply with legal requirements We do not sell or rent your personal information.

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    4. Phone Number Integration and Billie Usage​

If you connect a phone number, Billie may collect and process interactions with your customers. These conversations are used solely to provide the service and improve your Billie’s accuracy. We do not access these conversations unless explicitly required for troubleshooting or legal compliance.

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    5. Sharing of Information

• We only share your data with:

• Payment processors

• Infrastructure providers (e.g., cloud hosting, telecom)

• Legal authorities when required by law

• All partners are contractually obligated to protect your data and use it only for the specified purposes.

 

    6. Data Security

We use industry-standard security measures (e.g., encryption, secure hosting, access controls) to protect your data. While no system is 100% secure, we take all reasonable precautions to prevent unauthorized access.​

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    7. Your Rights

You may:

• Access, update, or delete your account data

• Request data export

• Withdraw consent to marketing communications

• Contact us for any data-related concerns

• To exercise any of these rights, contact us at support@billielive.com.

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    8. Data Retention

We retain your data only for as long as necessary to provide the service, fulfill legal obligations, and support dispute resolution.

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    9. Children’s Privacy

Billie Live is not intended for children under 13. We do not knowingly collect data from minors.

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    10. Changes to This Policy

We may update this policy as needed. We will notify you of material changes via email or platform notification.

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    11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us:
📧 support@billielive.com
📍 20 Mural Street Unit 1B, Richmond Hill ON L4B 1K3