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Why Billie Vs an Average Call Taker?

Billie Costs

(Depending on your plan)

$12

to

$17

Per Productive Hour

Productive Hour: One hour of actual worked time; Unlike a human who must be paid by the hour whether any transactions are taken or not.

Do you know how much it costs to run customer service and a Call Center?

(All in Per Hour)

DALL·E 2025-02-07 11.23.04 - Three highly minimalist brown icons representing the cost per
Quality of Call Center
Cost Per Hour (Per Agent)
Savings % with Billie
Low-cost Centers (Outsourced Offshore, Rural US)
$25- $40
47.69%
Mid-Range In-House Centers
$40- $60
66%
High-End, Specialized (Finance, Healthcare, Techinical Support, ect.)
$60-80+
75.71%+

Call Center Cost Breakdowns by Types of Different Costs Involved

Cost Per Hour.png
Hourly Wage
$15 - $25 / Hour Total
Entry Level Agent
$15 -$18
Experienced Agent
$18 - $25
DALL·E 2025-02-06 12.27.24 - A highly minimalist purple icon representing employee payroll
Benefits & Taxes
30% - 40% / of Wages Total
Health Insurance, Retirement, PTO, Ect.
25% - 35%
Employee Payroll Tax
7.65%
DALL·E 2025-02-06 18.39.01 - A highly minimalist green icon representing the cost per hour
Overhead Costs
$13 - $30 / per Hour Total
Recruitment & Training (Attrition Also)
$3 - $7
Facilities & Utilities
$2 - $5
Technology (Software, Hardware, Telephony, Etc.)
$3 - $8
Management & Quality Assurance
$5 - $10

If all that seems expensive and confusing, try Billie and you won't ever have to worry about any of it again.

Type of Call Center
Cost Per Agent Hour
Savings Potential
Low Cost (Outsourced)
$25 - $30
47.69%
Mid-Range (In-House)
$40 - $60
66%
High End (Specialized)
$ 60 - $80+
75.71%+
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